Dedicated Reefer Container Operations
From reefer release and receipt to power, temperature, alarm, technical inspection and incident reporting — subject to the principal's instructions and local operating conditions.
Submit a Reefer RequestReefer services
What we coordinate for reefer units
Reefer Release & Receipt
Coordination of release or receipt of a suitable reefer container under the line's instructions.
PTI Coordination
Pre-Trip Inspection coordination, recording of results and escalation of failed units.
Set-point & Settings
Control of set-point, ventilation, humidity or special-setting information when instructed.
Plug-in / Unplug Follow-up
Follow-up of plug-in and unplug times based on information obtainable from the terminal or depot.
Temperature Reporting
Forwarding of temperature and status reports to the line or authorised parties per the agreed process.
Alarm Escalation
Immediate reporting of alarm codes, power failure or abnormal status to the designated parties.
Technical Attendance
Coordination of technician attendance, testing, repair or survey at an authorised location.
Genset Coordination
Genset coordination for inland haulage or required operations, on request and where available.
Contingency Support
Coordination of alternative measures such as inspection, transfer or cold store, per instruction and local availability.
Close-out Report
Recording of actions, timings, photos, test results and final status for the principal.
Reefer incident workflow
How a reefer incident is handled
- 01Receive container no., location, set-point, current temperature, alarm code and power status.
- 02Confirm the initial information and set the urgency level — without unconfirmed technical promises.
- 03Notify the principal and the designated operational parties per the escalation matrix.
- 04Coordinate terminal, depot, technician or surveyor and log the time of each action.
- 05Obtain test results, temperature, alarm data and photos; send a status update.
- 06Principal confirms the next step in sensitive cases such as transloading or container change.
- 07File the close-out report and archive the incident documentation.
Operational disclaimer
Reefer services are subject to the principal's instructions, site rules and access, information made available by terminals or depots, and the availability of technical service providers. Aba Container does not provide an absolute guarantee of cargo condition, temperature continuity or repair outcome.
The web form is not an emergency contact and no response time is promised online.
For a reefer issue that needs attention right away, message WhatsApp directly — response times still are not guaranteed outside office hours. WhatsApp: +98 912 115 2334
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