Import Operations
Import support covers the operational cycle from pre-alert and document receipt through discharge, release, container delivery and empty return — controlled agency coordination under the line's instructions, not customs clearance.
What we coordinate
- 01Receipt and control of pre-alert, manifest and container data per the line's process.
- 02Discharge coordination and status retrieval from the terminal.
- 03Document follow-up, release and customer response within the line's authority.
- 04Notification of empty-return location and instruction; control of equipment-cycle close-out.
- 05Follow-up of long-standing containers, aging, detention and exceptions per the approved tariff.
- 06Reporting of damage, non-delivery, number discrepancies or abnormal status.
Need support on a specific movement? Send a container operations request.
Container Operations Request