Documentation & Customer Service
Scope
- 01Import and export document follow-up within the line's procedure.
- 02Professional, traceable customer response.
- 03Consistency control of container number, booking, B/L and operational status.
- 04Clear notification of cut-offs, release and return instructions.
- 05Correspondence and document records for every file.
- 06Escalation of disputes and matters outside our authority to the principal.
Need support on a specific movement? Send a container operations request.
Container Operations Request